What kind of personal information Hightide collects and how it is collected
How Hightide uses the information collected about you
Disclosure
How Hightide treats sensitive information
Management and security of sensitive information
Updating personal information
Seeking access to personal information Hightide holds about you
This policy explains how Hightide collects and uses personal information in its dealings and relations with employees, potential and actual customers, resort partners and its suppliers.
Hightide is bound by the National Privacy Principles and Amendments contained in the Commonwealth Privacy Act 1988 (and amendments).
Hightide may, from time to time, review and update this privacy policy statement to take account of new laws and technology and changes to its operations. All personal information held will be governed by our most recent policy, as posted on the Hightide website.
What kind of personal information Hightide collects and how it is collected
Hightide collects personal information from a variety of sources, including from members of the public by way of telephone directories, direct marketing, referrals, trade shows and public promotions, advertising, mailing lists, subscribers and contractors and business partners.
In general, the personal information Hightide collects includes (but is not limited to) name, address, contact details, gender, occupation, limited financial information including credit card information, family size and age groups, holidaying preferences and frequency.
Personal information you provide: We store the personal information you provide to our consultants or that you enter on our website or on questionnaires (at trade shows or shopping center competitions) or give to Hightide in other ways. We obtain most personal information through our direct marketing and membership process. You may provide information when you request or acquire product or service from Hightide or its related companies, provide a product or service to Hightide, complete a survey or questionnaire, enter a competition, participate in forums or when you communicate with Hightide by email, telephone or in writing.
Indirect collection: Hightide endeavours to collect personal information about an individual only from that individual. Limited information (generally limited to name and contact detail) is obtained from telephone directories and referrals from existing or prospective customers. Resort partners may provide limited information back to Hightide regarding clients who have booked and stayed. This information may include name and contact details, details of where and when a customer stayed at the resort and other details related to the stay at the resort.
How Hightide uses the information collected about you
Hightide may use information it collects from you for the primary purpose for which it is collected and for such other secondary purposes that are related to the primary purpose of collection.
Hightide generally uses personal information to:
Provide you with products and services you have requested
Personalize and customize your dealings with Hightide
Help Hightide manage and enhance its services
Communicate with you
Provide you with on-going information about opportunities in which Hightide believes you may be interested
Give you the opportunity from time to time to receive emails and e-letters from Hightide
In most cases where Hightide asks you to provide information about yourself, if you do not provide Hightide with that information, Hightide will not be able to provide you with the requested product or service.
Disclosure
Hightide may disclose personal information to other companies in the Hightide group, which may only use it as set out above.
Hightide may also provide your information to:
Third parties engaged by Hightide to perform functions on its behalf, such as processing credit card information, mail-outs, debt-collection, marketing, research and advertising
Third parties authorized by you to receive information held by Hightide
Resort partners to assist them in their booking and planning process
Third parties hosting job application and resume reviews on behalf of Hightide
Third parties providing email and e-newsletter delivery that you have requested to receive
If Hightide sells part of its business, personal information may be part of the assets transferred to the purchaser.
The Hightide website may contain features where you are invited to send personal information to organizations other than Hightide. The choice to send such information to these organizations is entirely yours. You should be aware that any such information you choose to send will not be bound by this policy and we are not responsible for how this information is used.
How Hightide treats sensitive information
"Sensitive Information" means information relating to a person's racial or ethnic origin, membership of political bodies, religion, membership of a trade union or professional or trade association, sexual preferences, criminal record or health.
Hightide may use and disclose Sensitive Information only for the purpose for which it was provided or a directly related secondary purpose or as allowed by law unless you have agreed otherwise.
Such Sensitive Information is generally not required by Hightide and as such is unlikely to be sought or collected.
Management and security of sensitive information
Hightide has appointed its Director to oversee this policy and a Privacy Officer to be responsible for the Hightide management of personal information in accordance with this policy and the Commonwealth Privacy Act.
Hightide protects the personal information Hightide holds from misuse, loss, unauthorized access, modification or disclosure by various means including firewalls, password access, secure servers and encryption of credit card transactions and partial deletion of credit card number for longer term access.
Updating personal information
Hightide endeavours to ensure that the personal information it holds is accurate, complete and up to date. You can update your personal information via the 'Update your details' section on our website. You will be required to provide specific check information, to access such information. Otherwise, please contact Hightide on privacy@hightide.com.au. Where personal information is no longer required by Hightide, it will be destroyed or de-identified.
Seeking access to personal information Hightide holds about you
You have the right to seek access to the personal information held about you and to advise Hightide of any inaccuracy. There are some exceptions to this right set out in the Privacy Act.
If you make an access request, Hightide will ask you to verify your identity and specify what information you require. Hightide may charge a fee to cover the costs of meeting your request.
How to contact Hightide
If you have enquiries or wish to provide feedback about this policy, please email privacy@hightide.com.au
To make an access request, please write to the Privacy Officer at:
PO Box 2641
LOGAN CITY DC
QLD 4114
or
fax 07 3290 0911.
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