|Request reason||When refund applies or does not apply|
|Change of mind||
Subject to any cooling of periods that may apply under applicable legislation, we reserve the right to refuse a refund based on change of mind.
|Unable to use Membership||
We reserve the right to refuse a refund where you are unable to use your Membership.
You may transfer your Membership to another person. We will transfer your Membership free of charge upon your request. You are solely responsible and liable for any and all arrangements between you and the transferee.
Upon our providing you information of the full price and nature of your Membership, provided you our Product Disclosure Statement, and you provide your payment details in order to purchase a Membership, the resulting debit becomes an authorised transaction that cannot be disputed.
Where a sale is post-dated at your request, authorisation is retained and the sale processed unless you notify us prior to the agreed post-date.
In cases where the payment gateway attracts multiple transaction in error, an immediate refund applies. n immediate refund will be authorised internally and does not require a refund request to be made. Verification of multiple transactions is obtained through our accounts department
|Clear misrepresentation of the product||
If the information that we provide you proves to be incorrect, a full refund will be provided.
However, due to the constant variances in the travel industry, the scope of product available in membership may change from time to time. If the product changes after the date of sale, a refund will not apply as no clear misrepresentation has occurred. This will apply particularly where specific resorts no longer providing discounts to The Program as well as changes in rates and allotments.
|Renewed in error (membership already active)||
Members are able to renew their own membership on-line and may do so in error well before renewal is due. Where this occurs more than 90 days prior to the membership expiry date, a refund will be provided.
If this occurs within 90 days of the membership expiry date, a refund will not be given. Instead, the membership period will be extended accordingly.
A refund will not be provided in the above circumstances where membership has been renewed under a specific “Early Bird” Renewal campaign.