• Home
• Resorts
• Specials
• Availability
• Helpline
• Reviews
• Activities

Terms and Conditions.
All bookings are subject to room allocation and availability. This means that at certain times of the year the resort might have allocated a limited number of rooms for Hightide Vouchers or Hightide Card bookings. Limitations can apply in popular periods such as long weekends and school holidays (if offered for discount vouchers). Once allocations have been taken up, no further bookings can be accepted.  Requests are not guaranteed and may not be available.

The reason for restricted allocations is simply because our rates are so heavily discounted. In popular seasons, resorts can easily fill their rooms with full-rate bookings. But remember you can use your Hightide Card during these periods to receive a minimum of 10% off standard rates at participating resorts.

You may be required to provide a credit card upon arrival for security purposes. Should a credit card not be available you may be required to pay a cash bond.  The use of a combined debit/credit card may result in money physically being withdrawn from your account.

You must be at least 18 years of age to make a booking of any accommodation.  Children (under 18 years) must be accompanied and staying with at least one adult for the duration of the stay. Failure to meet this condition may result in your stay being forfeited.  We take no responsibility for incorrect information.

Hightide Voucher Valid Dates.
Each resort offering Hightide Voucher packages have valid periods in which the rates are available. We negotiate Voucher package rates at resorts for up to 12 months ahead; however some resorts offer Voucher packages periodically throughout the year to help fill up unsold rooms.

You can find these deals by logging onto our website or contacting us on our free call number. Please let us know if a particular valid-to date does not suit your plans and we might be able to swap you to a more updated package at the same resort, or a different resort if necessary.

Product and Service Advertisements.
Our Hightide VIP Guide contains paid advertisements from businesses in resort areas, most of which are offering savings to members. We have endeavoured to include only quality establishments; however Hightide Holidays makes no claim in regards to the services or products offered. We value your feedback to help us in making the best choices for future editions.

Resort Listings.
Properties listed on the website and in the Hightide VIP Guide are only a selection of the properties available for members. We're sure you'll find your ideal getaway at the right price!

Room Types.
Each of our property listing may show the total rooms available and various room types available.

Rate Guide.
"From $xx per person per night" This is an example rate based on a package price at the selected resort for the various accommodation types. The rate varies based on a minimum night stay with a minimum number of guests.

Booking Conditions – Reservations.
Website: www.hightide.com.au
Phone: 1300 769 765
Email: bookings@hightide.com.au

Catalogue.
The Hightide VIP Members catalogue should be used as a guide only. Please check with your reservations consultant or go to the website for full details.

How to Book.
Please make your choice then contact one of our reservations consultants who will arrange the booking for you. Note that all reservations are subject to availability at the time of booking. Any verbal quote given is an estimate only and will be confirmed when the reservation is placed with the property. A Pro Rata Booking Fee (amount to be advised on confirmation) will apply to all bookings.

Hightide Card Bookings.
Please give your Hightide Card number and expiry date to the consultant when making a reservation. You will receive a minimum 10% discount off the standard rates that would normally be offered to a customer booking direct with the property. Examples of member savings are shown on the website listings if applicable. The member discount applies to all accommodation types listed on the website for Hightide Card use.

If you are travelling in peak times we recommend that you book well in advance to avoid disappointment. Minimum lengths of stay can apply at various times throughout the year.

Your Hightide Card and the associated discount cannot be used in conjunction with any discount vouchers or telemarketing package. The minimum 10% best-rate guarantee applies to room-only rates offered by the property and the competing offer must be an advertised rate accessible to the general public*. The guarantee excludes any offers made to clubs and other member groups or organisations, or where money is paid to access the offer.

Hightide Voucher Bookings.
You will be asked to quote your member number and expiry date when making a reservation. All rates quoted will be the total amount payable after deduction of any voucher value. A valid voucher must be presented to the property on check-in to access voucher rates. Your voucher is non-redeemable if lost or unused.

Unless otherwise specified, no room servicing or meals will be included in the price. Use of your voucher is subject to each property's room allocations, and validity and exclusion periods applicable to voucher use

Changes in Prices and Conditions.
Prices quoted are in Australian dollars and are rounded up or down to the nearest dollar. All prices and conditions are correct at the time of catalogue printing but are subject to change without notice.

Good and Services Tax.
All prices are inclusive of Australian GST.

Deposits and Final Payments.
A deposit is required at the time of booking to secure your reservation. All bookings will require full payment at least 35 days prior to arrival at your destination. Bookings made within the 35 days of arrival will require full payment at the time of booking. If for any reason full payment is not received by the due date, we reserve the right to treat your booking as cancelled and to apply the appropriate cancellation charges. A deposit holds services requested but does not guarantee prices.

Amendments.
Any amendment to your booking is subject to room availability. Amendments requested within 48 hours of the arrival will not be accepted. Any approved change to a booking prior to, during or after making final payment will incur a non-waivable amendment fee in addition to any fees imposed by the property.

Cancellations and Refunds.
Prior to final payment: There will be no refund of your deposit. After final payment: There will be no refund of your deposit. Cancellations are also subject to any fees imposed by the property and may be up to 100% of all rooms booked.

Responsibility and Descriptions.
Descriptions of properties featured in this catalogue are based on information provided by the participating properties. Any features, facilities or services shown to be included are subject to change at any time. Hightide Holidays does not guarantee the suitability, fitness for purpose, class or standard of the properties printed in this catalogue and as such is not liable for any misleading or false information, misrepresentations, inaccuracies and errors and the disappointment, loss, delay, expense, illness, injury, death, damage or shock associated, irrespective of its cause. Without limitation, we will not be responsible if the product is not available due to inclement weather conditions or other Acts of God.

* Applies to specific resorts only.

Hightide Card Terms and Conditions.
A valid member's Hightide Card must be mentioned when making bookings with all affiliates, bookings made in advance are recommended. 

A valid member's Card must be presented to the affiliate to be eligible to redeem the Card  discount or special offer agreed to by the affiliate.

All Card discounts and special offers are subject to availability.  The affiliate has the right to deny a booking if there is no availability.  The affiliate may also apply a surcharge for public holidays or peak periods.

Affiliates may have specific exclusions and conditions for their Card discount or special offer.

Affiliate may offer a discount or special offer up to a specific value.

Cruises and/or outdoor activities are subject to weather conditions and load maximums.

Restaurants may restrict table numbers, have specific value maximums, and restrict discounts or special offers to certain menu items.  Where a special of buy 1 get 1 free is offered, the meal of greater value is to be paid for and the meal of equal or lesser value is to be given as free of charge.

Card discounts and special offers are not to be used in conjunction with any other discounts or special offers.

Affiliates and/or affiliate discounts or special offers are subject to change without notice.  For any updates, discounts or special offer changes, additions or other information please visit www.hightide.com.au.

Terms and Conditions for Membership Refunds.
Hightide Holidays endeavours to provide the best possible product and service to all current, past and potential members.  However, where members request a refund of their membership fees, Hightide Holidays will honour these requests in accordance with the applicable consumer trade laws.  

Reason for Refund.
An overview of the situation where Hightide Holidays will authorise or decline a refund are listed in the following table:

In all cases, members have full use of their membership while a determination to refund is being made.

Further expansions of these common reasons are listed below to assist the determining officer in more complex cases:

Change of mind.
Where a customer has a previous sales history with Hightide Holidays, any "cooling off period” that applies in State & Territory Fair Trading legislation does not apply. Hightide Holidays Management reserve the right to refuse a Refund based on change of mind

Unable to Use Product.
Hightide Holidays Management Reserve the right to refuse a refund, however if the member is unable to take advantage of the membership after purchase, the membership may be transferred to another party.  The onus is on the client to source the transferee and determine the resale price.  Transfers are effected free of charge by Hightide Holidays upon written request from the original member.

Unauthorised Transaction.
It is understood that when Hightide Holidays has provided the full price and nature of the product, verbalised our Product Disclosure Statement, and the customer subsequently provides their Credit Card details in order to purchase this product, that the resulting credit card debit becomes an authorised transaction that cannot be disputed. 

Where a credit card sale is post-dated at the request of the customer, authorisation is retained and the sale processed unless the consumer notifies Hightide Holidays prior to the agreed post-date.  Where there is clearly no authority to proceed with a transaction, a full refund will apply. 

In cases where the payment gateway attracts multiple transaction in error, an Immediate Refund* applies.

An immediate refund will be authorised internally and does not require a Refund Request Form (see below) to be completed. Verification of multiple transactions is obtained through the Hightide Holidays Accounts Department.

Clear Misrepresentation of the Product.
If the information provided to a customer proves to be incorrect, a full refund will be provided. 

However, due to the constant variances in the accommodation industry, the scope of product available in membership may change from time to time. If the product changes after the date of sale, a refund will not apply as no clear misrepresentation has occurred.  This will apply particularly where specific resorts no longer providing discounts to Hightide Holidays as well as changes in rates and allotments.

Hightide Holidays Resort Specific Voucher packages will be honoured by the resort regardless of variances in a contract with Hightide Holidays.

Renewed in error (membership already active) 
Members are able to renew their own membership on-line and may do so in error well before renewal is due.  Where this occurs more than 90 days prior to the membership expiry date, a refund will be provided. 

If this occurs within 90 days of the membership expiry date, a refund will not be given.  Instead, the membership period will be extended accordingly.  

A refund will not be provided in the above circumstances where membership has been renewed under a specific “Early Bird” Renewal campaigns. 

Documentation required
In all cases (apart from errors in payment gateway transactions), a Refund Application Form will be completed and signed by the customer.  A Refund Application Cover Letter or email will accompany a Refund Application Form and will contain necessary instructions to the customer and outline timeframes for determination.

If a membership is to be transferred, the original member must provide written or verbal permission for this to occur.  Verification checks will be performed by Hightide Holidays. The transfer of membership will only occur once adequate personal details to initiate a member file are received by Hightide Holidays.

Timeframe
There is no time limits placed on members requesting a refund (with the exception of members eligible to apply under State & Territory "cooling-off period" legislation). Once a Refund Application Form is received, a determination is expected to be made within 14 days. A customer is to be notified in writing and/or via email as soon as possible after a determination is made. 

Authorised refunds are to be processed within 5 working days of approval

Refund Eligibility
Hightide Holidays Management handles each individual case according to the reasons clarified on the form by the member. Due to Privacy laws, all applications are review only by Hightide Holidays Management.

It is Hightide Holidays Policy that all consultants reiterate the Final Product Discloser statement and all calls at this point will be recorded for training and quality purposes. The Holiday Consultant who originally organised the membership in discussion will be informed if further investigation is required.

Once the decision is made by Hightide Holidays Management, the outcome is Final and cannot be affected at any stage. All Application outcomes are determined by the above Terms and Conditions.