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How does it work?
Hightide Holidays has negotiated excellent rates with more than 200 resort properties throughout Australia and New Zealand.
To access the great deals, a customer needs one of our Accommodation Vouchers, which can be purchased individually as a VIP Holiday Club Voucher, or as part of a VIP Holiday Club Membership.
Most of the deals we have negotiated are for a 3 night stay. The rates shown are for the apartment and up to its stated bedding capacity.
An enquiry direct to the resort(s) or through our customer HelpLine will check the Hightide allotment and availability.
The voucher enables a booking to be made. Payment to the resort is usually in two parts: at the time of booking (often$100) and the balance, together with the surrendered voucher, at check-in. |
Office Locations & Contact Details
General Enquiries 1300 767 470
PO Box 2641 Logan City DC 4114
Office Hours
9am to 5 pm,
Monday to Friday |
Rochedale (Head Office)
569 Rochedale Rd ROCHEDALE, 4123
Nundah
Unit 14 / 82 Buckland Rd NUNDAH, 4012
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Hightide products & benefits
To access any of the fabulous Hightide deals, you will generally need one of our Accommodation Vouchers. These can be purchased from one of our holiday consultants, from a HelpLine consultant or on-line.
VIP Holiday Club Voucher is for a single holiday deal, usually 3 days in duration. The Voucher will be posted to you after purchase, although a resort booking requires only the Voucher Number. The Voucher is to be surrendered to the resort at check-in to ensure the deal rates.
A specific Voucher will be printed for a particular resort, showing the full terms and conditions of the offer, the booking fee and balance to be paid to the resort and the expiry date of the offer.
VIP Holiday Club Membership is suited to regular holiday takers. It comprises the Membership and booklet and a quantity of numbered, non-specific Vouchers and Global Vouchers, depending on the Membership chosen.
Each Voucher is for a single holiday deal, usually 3 days in duration. The Membership Pack will be posted to you after purchase, although a resort booking requires only the Voucher Number. The Voucher is to be surrendered to the resort at check-in to ensure the deal rates.
Each Voucher is valid indefinitely, they are said to never expire. |
How do I book my holiday?
There are 5 simple steps:
1. Choose a Resort from our website at www.hightide.com.au or your Members Guide (if you are a Member)
2. Check allotment / availability by calling the Hightide Members HelpLine on 1300 769 765 or emailing helpline@hightide.com.au, the resort phone number listed on the Voucher or in the Members Guide or by calling When calling the resort, ensure you identify yourself as a Hightide customer.
3. Secure a reservation by quoting your Voucher number and confirm your rate, deposit and final payment details.
4. Prepare for your break.
Get excited and remember to pack your Voucher so it can be redeemed at check-in.
5. Leave a Review.
Tell Hightide, tell the resort and tell other holiday makers about your experience. Hopefully good, but we want to know about warts! And go into the draw for a free holiday as a thankyou. |
How many vouchers can I use at one time?
Each Voucher, generally, can be used for a 3 night stay, as stated on our website. Many resorts will allow multiple bookings, using vouchers back-to-back. Where the symbol is shown, the resort encourages back-to-back usage, by rewarding the Hightide customer with the 7th night free,
when two vouchers are used.
Longer stays can sometimes be accommodated, say 10 days or 2 weeks. Enquire of the resort or contact the Hightide HelpLine. |
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Availability, Allocations & Exclusions
Offers shown on this site or various Hightide publications are valid to the date listed in the individual listing. New VIP rates are published each March/April and listed on the website. Most resorts will accept forward bookings past the valid date at the current VIP rate until their new rates are published. For the most up-to-date rates and Specials check www.hightide.com.au or call the HelpLine on 1300 769 765.
Reservations at resorts are always subject to room allocation and availability. This means that while some resorts may have rooms vacant and available for dates you require, they may not be available at our specially negotiated promotional price. Many resorts set aside an allotment for Hightide and are not able to accept more bookings once the allotment has been filled.
Remember, as with all resorts, accommodation is subject to availability. Plan your holiday and book well in advance to ensure your preferences. |
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Can I use my vouchers over School Holidays?
Several years ago, most resorts restricted our Vouchers to all non-School Holiday periods (off-peak). |
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Are my vouchers transferable?
Vouchers are fully transferable and make an excellent gift to family or friends or as customer or employee rewards. Additional gift wallets can be provided on request.
Vouchers are non-refundable if lost or unused. |
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Can I replace lost or expired vouchers?
VIP Holiday Club Vouchers generally have a printed expiry (usually 12 months from purchase). If returned to Hightide, prior to expiry, and with a stamped self addressed envelope, they will be replaced free of charge with a current promotion. Please include a short note advising which promotion is required. If the Voucher has expired or been lost, an administration charge of $10 needs to be included.
VIP Holiday Club Membership Vouchers (not resort specific, and included as part of a VIP Club membership) remain valid until used. If lost or damaged, contact HelpLine to arrange for them to be re-issued. This is a free service during the currency of your Membership. A charge of $10 per Voucher will apply for replacement outside of Membership.
Global Holiday Program Vouchers, if received as part of a VIP Club Membership can be replaced by contacting HelpLine to arrange for them to be re-issued. This is a free service during the currency of your Membership. A charge of $10 per Voucher will apply for replacement outside of Membership. |
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Customer HelpLine
Call our Member HelpLine for help with your next holiday. Let us know your Voucher or Member number and when, where and how many are wanting to go.
Tracey and her team of helpful experts will find the best deals available.
Contact the HelpLine on: 1300 769 765
helpline@hightide.com.au
The HelpLine is a free service to Premium Members
For the Global program, you can also contact a consultant on 1300 721 171 |
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eNewsbreak, our regular internet newsletter - Great Specials!
At least once per month we publish and email our newsletter, eNewsBreak to all registered members.
It contains the latest Specials, helpful reviews and links and feature Activities.
Members can tailor their profile to just receive information in their eNewsBreak that suits them no point in us telling a family of 6 people about a Studio apartment special! |
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How do I pay?
When you purchase a VIP Holiday Club Voucher, Membership or Global Holiday Voucher, you can pay by credit card (all major cards accepted) or by cheque or money order.
When you pay Hightide by quoting your credit card number over the telephone, we are flattered by your trust and conscious of our security responsibility to you. Once the card has been processed, we delete the number to prevent further access. We do however retain the first 6 and last 3 numbers (our bank advises us that this method is both unique and secure it is virtually impossible to guess the missing 7 digits) to prevent errors or fraud.
When you pay by credit card over our website, the payment is actually made directly with our bank, St George, via their fully secure link. Your credit card details are not provided to Hightide. |
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Star Ratings
The STAR ratings are supplied by the property and are attributed by a third party AAA Tourism. Details of how these ratings are determined are available at AAATourism. Some resorts provide indicative self-rating to assist comparison. Where there is no rating, the property is either yet to be rated or has chosen not to be rated. Hightide cannot take responsibility for accuracy of ratings provided. |
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Privacy Information - Hightide's Privacy Policy
What kind of personal information Hightide collects and how it is collected
How Hightide uses the information collected about you
Disclosure
How Hightide treats sensitive information
Management and security of sensitive information
Updating personal information
Seeking access to personal information Hightide holds about you
This policy explains how Hightide collects and uses personal information in its dealings and relations with employees, potential and actual customers, resort partners and its suppliers.
Hightide is bound by the National Privacy Principles and Amendments contained in the Commonwealth Privacy Act 1988 (and amendments).
Hightide may, from time to time, review and update this privacy policy statement to take account of new laws and technology and changes to its operations. All personal information held will be governed by our most recent policy, as posted on the Hightide website.
What kind of personal information Hightide collects and how it is collected
Hightide collects personal information from a variety of sources, including from members of the public by way of telephone directories, direct marketing, referrals, trade shows and public promotions, advertising, mailing lists, subscribers and contractors and business partners.
In general, the personal information Hightide collects includes (but is not limited to) name, address, contact details, gender, occupation, limited financial information including credit card information, family size and age groups, holidaying preferences and frequency.
Personal information you provide: We store the personal information you provide to our consultants or that you enter on our website or on questionnaires (at trade shows or shopping center competitions) or give to Hightide in other ways. We obtain most personal information through our direct marketing and membership process. You may provide information when you request or acquire product or service from Hightide or its related companies, provide a product or service to Hightide, complete a survey or questionnaire, enter a competition, participate in forums or when you communicate with Hightide by email, telephone or in writing.
Indirect collection: Hightide endeavours to collect personal information about an individual only from that individual. Limited information (generally limited to name and contact detail) is obtained from telephone directories and referrals from existing or prospective customers. Resort partners may provide limited information back to Hightide regarding clients who have booked and stayed. This information may include name and contact details, details of where and when a customer stayed at the resort and other details related to the stay at the resort.
How Hightide uses the information collected about you
Hightide may use information it collects from you for the primary purpose for which it is collected and for such other secondary purposes that are related to the primary purpose of collection.
Hightide generally uses personal information to:
- Provide you with products and services you have requested
- Personalize and customize your dealings with Hightide
- Help Hightide manage and enhance its services
- Communicate with you
- Provide you with on-going information about opportunities in which Hightide believes you may be interested
- Give you the opportunity from time to time to receive emails and e-letters from Hightide
In most cases where Hightide asks you to provide information about yourself, if you do not provide Hightide with that information, Hightide will not be able to provide you with the requested product or service.
Disclosure
Hightide may disclose personal information to other companies in the Hightide group, which may only use it as set out above.
Hightide may also provide your information to:
- Third parties engaged by Hightide to perform functions on its behalf, such as processing credit card information, mail-outs, debt-collection, marketing, research and advertising
Third parties authorized by you to receive information held by Hightide
- Resort partners to assist them in their booking and planning process
- Third parties hosting job application and resume reviews on behalf of Hightide
- Third parties providing email and e-newsletter delivery that you have requested to receive
If Hightide sells part of its business, personal information may be part of the assets transferred to the purchaser.
The Hightide website may contain features where you are invited to send personal information to organizations other than Hightide. The choice to send such information to these organizations is entirely yours. You should be aware that any such information you choose to send will not be bound by this policy and we are not responsible for how this information is used.
How Hightide treats sensitive information
"Sensitive Information" means information relating to a person's racial or ethnic origin, membership of political bodies, religion, membership of a trade union or professional or trade association, sexual preferences, criminal record or health.
Hightide may use and disclose Sensitive Information only for the purpose for which it was provided or a directly related secondary purpose or as allowed by law unless you have agreed otherwise.
Such Sensitive Information is generally not required by Hightide and as such is unlikely to be sought or collected.
Management and security of sensitive information
Hightide has appointed its Director to oversee this policy and a Privacy Officer to be responsible for the Hightide management of personal information in accordance with this policy and the Commonwealth Privacy Act.
Hightide protects the personal information Hightide holds from misuse, loss, unauthorized access, modification or disclosure by various means including firewalls, password access, secure servers and encryption of credit card transactions and partial deletion of credit card number for longer term access.
Updating personal information
Hightide endeavours to ensure that the personal information it holds is accurate, complete and up to date. You can update your personal information via the 'Update your details' section on our website. You will be required to provide specific check information, to access such information. Otherwise, please contact Hightide on privacy@hightide.com.au. Where personal information is no longer required by Hightide, it will be destroyed or de-identified.
Seeking access to personal information Hightide holds about you
You have the right to seek access to the personal information held about you and to advise Hightide of any inaccuracy. There are some exceptions to this right set out in the Privacy Act.
If you make an access request, Hightide will ask you to verify your identity and specify what information you require. Hightide may charge a fee to cover the costs of meeting your request.
How to contact Hightide:
If you have enquiries or wish to provide feedback about this policy, please email privacy@hightide.com.au
To make an access request, please write to the Privacy Officer at
PO Box 2641
LOGAN CITY DC QLD 4114
or fax 07 3290 00911. |
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Refund Policy
Hightide Holidays takes great care in training our Holiday Consultants to ensure they describe the products and services of Hightide Holidays correctly and honestly. It is extremely important to us that we present this information to you correctly and allow you to make your own decisions.
Hightide makes every effort to ensure that all details in our publications and website are correct at time of preparation. However, Hightide and its partner resorts reserve the right to alter them at any time without notification.
Where the goods are faulty, wrongly described or do not do what they are supposed to, you may apply for a refund. Hightide Holidays is not obliged to give refunds for a change of mind. A $30 administration fee may also apply should a refund be granted for reasons other than those listed above.
What if I want to cancel a booking?
For bookings made direct with a Hightide partner (Resort or Cruise) their individual deposit and cancellation policies apply and should be confirmed at time of booking. For bookings made through the Holiday Helpline the following payment and cancellation policy applies:
At time of booking a non refundable $100 booking deposit is required. The balance is due to be paid to Hightide 14 days prior to arrival. If you cancel your booking between day of booking and within 7 days of arrival, you will receive a full refund except for the deposit, if you cancel 7 days prior to arrival and within 48 hours prior to arrival and the balance has been paid, half of your balance will be refunded. If you cancel within 48 hours of arrival - no refund will be received. |
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Do Not Call
We do not wish to make contact with individuals or companies that are not interested in receiving information or entertaining the possibility of obtaining great value holiday accommodation or similar services through Hightide Holidays.
If you are a customer of Hightide (or previously Discount Package Holidays) or have been contacted by us over the past several years, it is likely that some limited contact details are stored in our database.
If you wish to be placed on the Hightide Holidays "do not contact" list,
please email your your details to privacy@hightide.com.au and request to not be contacted by Hightide.
Please note, this will not place you on the National Do Not Call Registry. |
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Will you contact me if I'm on the national do Not Call Registry?
Hightide and the Do Not Call Register
Hightide has complied
with the
DNC legislation from its inception and with the direct marketing
industry standard in
its
current and former ADMA specific forms prior to that.
Less than 10% of
Hightide
business arises from cold-calling activity with the remainder coming
from our
110,000+ existing Membership base and referrals.
Existing Members are
deemed to
have an existing business relationship and thus are exempt from the
legislation
for 12 months or for a short period after using a specific
voucher/offer. It is a stated benefit and
feature of the
Membership package that they will be contacted for customer service
purposes to
assist them with their membership during this period.
Those Members who have
passed
this period without activity and have registered on the DNCR are only
contacted
if they have supplied express consent which is recorded on their
Membership
record.
Our consultants are
well trained
professionals and have been trained in the relevant aspects of
legislation and
standards in our industry. Breaches of
these laws or standards, or of the ethical standards of the company is
grounds
for summary dismissal.
All new Hightide
Members are
contacted approximately 2 weeks after their purchase by a customer
service
representative whose sole purpose is to ensure that they fully
understand the
Hightide system, benefits, terms and conditions.
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Company History
In today's hectic world, it is hard to get away for the holiday breaks that we all need.
That is why Hightide focuses on short 'Getaway' breaks at fantastic Resorts which provide great holiday experiences; whether you stay 3 days, or enjoy a longer holiday with family or friends. We work closely with accommodation Resorts from the Northern Territory to Tasmania, Western Australia to New Zealand to provide our members with excellent value-for-money holidays.
We are able to offer these exceptional deals because we sell in high volume, introduce new customers and participate in our Resort's spare 'off-peak' and limited-peak capacity. In most cases, we can help you save hundreds of dollars.
Select from over 215 great Resorts and holiday apartments in favourite locations, generally a short drive from capital cities. Recently, we went Global, offering our members access to up to 1100 holiday properties in 50 countries.
"Hightide" is an independent, Australian business and has been associated with promotions in the holiday accommodation market for more than 10 years. We recently moved to a larger office in Rochedale after being in Underwood for the past 5 years, and have second office in Nundah, a northern Brisbane suburb.
Hightide Holidays is seen as the industry leader in our field.
We are the only one in our field with a certified employment agreement, set up in 2003. Many of our employees have been with us for more than 5 years.
We are recognized by our customers as friendly, helpful and honest. More than 50% of our new customers come from referrals from existing customers!
We are widely respected by the resorts we work with and new resorts chase us to become part of our program.
Hightide continues to work towards being even better. |
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Hightide - A Change is as good as a holiday
They say a change is as good as a holiday....
Over the past ten years, the Hightide Holidays Group (formerly Discount Package Holidays or DPH) has helped people all over Australia find great value holiday breaks. With over 100,000 VIP Holiday Club members, the 'Getaway Holiday Experience' people have been dedicated to delivering real value and excellent service.
A changing tide...
Throughout this time, the 'Group' has grown to include over 100 staff, 2 Offices throughout Brisbane, 215 + Resort Partners, and most importantly; over 150,000 satisfied customers.
Two years ago, we created our new brand and new name...
With this growth the new Hightide Holiday Group has evolved - bringing holiday getaways to outstanding new levels. Prime holiday destinations are now available throughout Australia and New Zealand. New and improved products and services for customers and Resort Partners are expanding rapidly and importantly...
Some things don't change!
Current customers continue to receive the personal service and value which has allowed this growing family business to become the best in the industry. All VIP Memberships and promotions will continue under the Hightide brand only with more options.
We hope you like our new look. We do. We hope you like our new and enhanced website.
They say a change is as good as a holiday...
No wonder we feel so great!
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Comparing other accommodation, last minute & travel agancy websites
Hightide specializes in only holiday accommodation. Over the past 10 years, we have explored Australia and New Zealand and negotiated extremely attractive accommodation deals?. We've visited and know virtually every resort we work with. We encourage our customers to leave their review? after their holiday.
Most last-minute and travel websites feature hotel suites. Very few people want a hotel suite when they holiday. Thats why most of the properties we list are Fully Self-Contained?. That generally means they have a kitchen with crockery and cutlery, a full laundry, separate bedroom(s) and parking space.
Our rates are excellent! Generally 25-35% less than anywhere else. In many cases, up to 60% less than the resorts regular rate. Check other websites to compare.
Most travel sites confuse the comparison by quoting a per person rate. Our rate is for the apartment and up to its stated people capacity (PAX).
Our rates are generally available for up to 12 months you can make a booking well in advance. Some restrictions will apply, but they are spelled out. Occassionally, particularly in a very quiet period, a resort may offer a last minute rate below the Hightide rate. This is rare and only for a very limited period.
Across the board, we're confident that we beat everyone.
How does Hightide offer such great deals?
- We've been at it for a long time.
- We deal directly with, and know, each resort.
- Hightide has over 100 000 members and close to 150 000 individual customers.
- In 2006, approximately 35 000 Hightide vouchers were redeemed for holidays.
- In many cases, Hightide is the largest single source of bookings for the resorts we work with.
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